Refund Policy

At, we strive to provide a reliable and customer-oriented service. To ensure clarity and protect our business, we have updated our refund policy:

Medical Cannabis

Eligibility for Refunds:

If you are not approved for medical cannabis by the provider through, you are eligible for a 100% money-back guarantee for your certification appointment.

Scope of Service Rendered:

Once you have been approved by a provider through, our service is considered fully rendered, and you will no longer be eligible for a refund.

State Denials and Ineligibility:

We want to make it clear that if the state organization for medical cannabis denies your application or you are ineligible to apply as a medical patient, we are unable to issue a refund for your certification appointment. Our refund policy only covers the provider's approval process.

Cancellations, Missed, and Unconfirmed Appointments:

To be eligible for a refund, you must cancel your booked appointment at least 24 hours in advance. Missed appointments, appointments that did not fill out an intake form and did not cancel the booking at least 24 hours in advance, or same-day cancellations are not eligible for a refund.

(Make sure to resolve all appointment issues prior to the beginning of the appointment. If needed, contact the Appointment Customer Service using the phone number shown in the “Appointment Confirmation” email)

Other Third-Party Refunds

At, we understand that occasionally you may need to request a refund for services purchased through third-party providers on our platform. We are committed to ensuring a transparent and fair refund process for our customers. However, it's important to note that since these services are offered by independent third-party providers, the refund policies for these services are governed by the respective third-party providers and not by

Refund Eligibility and Process:

Eligibility Criteria: The eligibility for a refund for any third-party service acquired through our website is determined by the refund policy of the specific third-party provider.

Refund Process: To initiate a refund request, you must follow the procedures outlined by the third-party provider. The specifics of this process can typically be found on the service description page or the third-party provider’s website.

Communication and Customer Support:

While facilitates the platform for these transactions, any queries or disputes regarding refunds must be directed to the respective third-party provider.

Refund Time Frame and Mode of Refund:

The time frame for processing a third-party refund and the mode of refund (e.g., credit to the original payment method, store credit, etc.) will be in accordance with the third-party provider's policy.

Limitation of Liability: shall not be liable for any delays, failures, or other issues relating to the processing of refunds by third-party providers.

Third-party providers may update their refund policies from time to time. We advise our users to review these policies regularly to stay informed of any changes.

We at strive to ensure that your experience with third-party services on our platform is positive and seamless. However, we strongly recommend that you review the refund policies of third-party providers before making a purchase to ensure clarity and understanding of the terms and conditions that apply.

Refund Processing Time

Qualifying refunds are processed on the same day and can take 5-10 business days to be reflected on the credit card statement, depending on the card-issuing bank.

If you have any questions or require further clarification regarding our refund policy, please feel free to reach out to us:

By email.

By phone: (304) 971-4021

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